Returns & Exchanges

At Darkside Records, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items in their original condition. Please note that opened media such as vinyl, CDs, and cassettes are only eligible for return if they are found to be manufacturer-defective.

1

Initiate Your Request

Contact our support team with your order number and details about the item you would like to return to receive a Return Authorization.

2

Pack Your Items

Securely package the items in their original shipping box or similar protective mailer to ensure they are not damaged during transit.

3

Ship It Back

Affix the provided shipping label or use your preferred carrier to send the package back to our main warehouse facility.

4

Receive Refund

Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing